Khách sạn Novotel Hạ Long Bay - Khách sạn dành cho Gia đình & Công việc - Bảo mật thông tin cá nhân

When the Customer uses the Site, in particular when making a reservation, ACCOR. and ACCOR group entities process personal data as described in the “Personal Data Protection Charter“.

Thus, the information collected as part of the Customer’s reservation is intended for ACCOR , its entities, its partners, its service providers (in particular online payment service providers) and the Establishments for the purpose of executing the reservation or taking pre-contractual measures. Once the guarantees provided for by the applicable regulations have been put in place, the Customer’sdata may be transferred from Europe to countries that do not ensure, from the European Union’s point of view, an equivalent level of data protection.

In particular, in order to secure payment transactions, ACCOR group entities process personal data to determine the level of fraud risk associated with each transaction. On this occasion, ACCOR and the Establishments may use the ACCOR group risk prevention service provider to refine their analysis. Depending on the results of the investigations carried out, ACCOR group may take security measures, in particular requesting the Customer to use a different reservation channel or an alternative payment method. These measures will have the effect of suspending the execution of the reservation or, if the result of the analysis does not guarantee the safety of the order, of cancelling it. Fraudulent use of a means of payment leading to payment default may result in the Customer being entered in the ACCOR group incident file, which may lead ACCORgroup to block future payments or carry out additional checks.

The Customer may at any time exercise his rights under the regulations on the protection of personal data. All the information required for this purpose is set out in the “Personal Data Protection Charter“.